Free Home Delivery for Bikes.
7 Days Return If goods have problems.
100% secure payment.
Shipping & Return Policy?
1. We will ship your item with USPS or DHL, then transit to USPS FedEx, package usually takes 3-10 business day(except holiday);
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return and your Order ID;
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, OR you may choose to have a replacement;
4. Buyer is responsible for return shipping cost.
We ship thousands of orders daily all over the United States. Just buy and enjoy our great service, we ship direct to your door. After we dispatch your goods, we will email you a tracking number form the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our California warehouse or shipping form China factory and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not send out your order yet.
Please be patient.
Before we can dispatch your purchases, we may need to confirm your card issuer, the order processing time would be 1~3working days. We will do our best to keep delays to a minimum. Hope you understand.
The delivery time will depends on different express you choose(the delivery time starts from the moment the package has been send off, you will receive an email confirmation once the information updated, following date are in mainly Europe countries, Australia, Canada and New Zealand):
Express delivery: 3-8 working days
Standard delivery: about 5-10 working days
For a return or an exchange, provided it:
1. Is in new condition
2. Hasn’t been washed, worn or altered
3. Is accompanied by the original invoice
4. Items that do not meet these criteria will not be considered for return
Please return the package back to the following address:
303 Industrial Way, Unit 5 | Fallbrook, CA 92028
Phone Number: (+1) 631-746-7627
Recipient: Mr Denis
If you change your mind about the products you have purchased from 1000depot, we provide 7 days Fast Return or Exchange when you received your package without any reason. You must know the return shipping fee is paid by buyer.
Order Cancellation:
We offer full refund if the order is cancelled before the shipment. You should contact us and send us email to cancel the order.
Payment?
1. The Most of transaction we accept PayPal & Stripe payment , If you want to make T/T. You need to going bank make transfer, then send back slip to us. the money must be received within 3 days from the date of purchase. then we will process the order.
2. Please leave note in PayPal when making the payment if you have any special requests
3. Orders will be processed instantly and dispatched within 1-2 days, so we do NOT accept any email/message note after you place orders
4. IMPORTANT! PLEASE READ! Buyers are responsible for import duties, custom fees and taxes, if any. Please check with your country’s custom office to determine the additional costs impose on the item prior to buying
Customer Services:
We strive for our customer satisfaction at best possible. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have.
Please DON’T leave negative or neutral feedback if you haven’t received item in 30 days, because we have mentioned the shipping time repeatedly.